Return & Refund policy

We at Sachi Gems & Tools Co. Ltd. want you to be completely satisfied with your purchase. If you are not totally satisfied, we are here to help, just send it back in its condition “as shipped” to us within 15 days from the date of receiving. We make sure all products available on this website are free of defects in material and workmanship and perform the function for which they were designed. However, If upon examination or first use, a product is found to be defective, contact us with the complete details.

Return :

To start a return, you can contact us at with the complete details. If your return is accepted, we’ll send you the confirmation as well as instructions on how and where to send your package. Products sent back to us without first requesting a return will not be accepted. Any product that is returned must be in its original condition, with its original packing, shipping box and all documentation. You’ll also need the receipt or proof of purchase. Items which have been abused or used for work for which they were not intended, will not be replaced or credited. Most of our items have a factory warranty, however each warranty is different.

Exceptions / Non-Returnable Products :

Certain types of products cannot be returned, like perishable goods, products damaged by battery leakage and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Also, we do not accept returns on products which are on ‘ Sale, Discount and/or on any Offers ’.


We will notify you once we’ve received and inspected your return, and after examination, we will let you know if the refund was approved or not. If approved, you’ll be automatically get refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Important Note:
i) No returns will be allowed, and all sales are final after the 15-day return period. We are unable to accept or process any returns received by us after 15 days from the date of the customer receiving the item.
ii) Returns are not accepted for any items that have been used or dismissed or sold as non-returnable.
iii) Please note that the shipping costs, import duty & taxes for returning an order will be on the account of the buyer.
iv) Shipping and handling fees are non-refundable.
v) Parcels returned due to a wrong delivery address or failure to accept or pick up a parcel is not covered by refunds.
vi) Large quantity orders that have been produced on demand (non-stock items), as well as custom made products, cannot be returned without well-grounded reasons.

For any information or clarification, kindly contact us !!

Email :
Tel :+66 2 267 4627
WhatsApp / Line / Signal : +66 89 922 7720